Front Office Assistant (CA)

Academic Plans, known as programs, include a overview description and a summary of program requirements. You can search the online catalog via the the Academic Plan links on the right for a desired program or a specific course information. 

Front office assistants are versatile office workers who perform many clerical duties important to the smooth operation of an office. They may file records; tabulate and post data; prepare and mail receipts, invoices, and similar items; operate calculators, copiers, and computers; receive customers; and perform other customer service activities. Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the certificate.

Major Area Requirements
BTEC 107BUSINESS ENGLISH5
Select one from the following:1-3
BEGINNING KEYBOARDING (Three credits/units required) 1 (3 credits/units)
REFRESHER KEYBOARDING (Three credits/units required) 1 (3 credits/units)
BTEC 120INTRODUCTION TO WORD3
BTEC 131FILING AND RECORDS MANAGEMENT3
BTEC 13510-KEY CALCULATOR1
BTEC 148BUSINESS PROFESSIONAL SELF DEVELOPMENT3
BTEC 114INTRODUCTION TO OUTLOOK1
BTEC 169INTRODUCTION TO EXCEL3
BUS  102BUSINESS MATH APPLICATIONS5
Total Credits/Units27

To learn more about this program's employment outlook, approximate cost and potential careers, please visit the Gainful Employment Program Information page.

Program Outcomes

Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should know or be able to do by the end of a certificate or degree at Clark College. After successful completion of this program, students will be able to:

  • Compose, produce, and edit business documents utilizing proper grammar, spelling, word usage, and sentence structure.
  • Create and maintain accurate filing systems (alpha, numeric, subject, and geographic) with paper and electronic records.
  • Professionally employ appropriate interpersonal skills with sensitivity to ethnic and cultural differences in dealing with customers or fellow employees.
  • Use computational skills to solve business problems.